At CITIBOOKERS, we understand and respect the importance of your privacy and we are dedicated to safeguarding and preserving your privacy and personal information when visiting our site or communicating electronically with us. To provide our service(s) to you, we must collect personal information from you and this Policy outlines how we treat your personal data after it has been collected by any of our channels, which includes our website(s).

This Privacy Policy explains how your personal information will be treated by CITIBOOKERS and/or any of its affiliates/subsidiary companies hereafter referred to as ("we" "our" "us"). We are committed to protect your privacy and maintain confidentiality of personal information and for which we follow the latest security measures and guidelines, and which is updated from time to time to protect personal information in our care. We reserve the right to amend this Policy at any time and without any prior notification. Your continued use of our services or those offer by www.citibookers.com ("Website") and/or or any of its affiliates/subsidiary companies, will be deemed as an acceptance by you of any changes to this Policy.

Collection of personal information from users of our Website

Wherever required, we will collect personal information directly from you. Generally this will be collected by us when you deal with us either through any of these modes of communication: Telephone, E-mail, Facsimile, BBM, Skype, Whatsapp Messenger, or Written Correspondence(s) and/or when you visit any of our website(s. We DO NOT collect any personal information over any social networking website other than social messenger(s) like BBM, Skype, Whatsapp Messenger and Facebook Messenger, which may use peer to peer encryption or/and the communication over these messengers is an end-to-end communication only without any intervention of any 3rd party or any unauthorized person other than the one authorized by CITIBOOKERS and/or or any of its affiliates/subsidiary companies. Without limitation, we may collect your personal information as follows:

A.) We collect Names and Contact/Address details including Telephone number(s), Mobile Number(s), E-mail address. Occasionally, we may also collect your Proof of Identity, including but not limited to either of the Government issued ID's such as Passport Number, Driving License Number, Voter's ID Card or Adhaar Card, or any other valid Photo ID proof. Please note that we will never ask or require your SSN (Social Security Number, Applicable to the residents of UNITED STATES Only) in any case unless wherever required by law and where such a request is made by a legal entity of the relevant country.

By using cookies or through software we may (a) Track domain names, e-mail addresses, IP addresses, type of computer, type of web browser of visitors to the Website, traffic data, location data, weblogs and other communication data. (b) The e-mail addresses of visitors that communicate with us or the Website via e-mail or any other form, (c) Information known to the best of knowledge and provided by the visitor in any of their correspondence(s) to us or in any part of the website including but not limited to online forms (including to their travel preferences, such as seat selection, meal requests, frequent flyer/hotel/car rental program information, and ticketing options), registration forms, surveys, deals and offers (including name, address, e-mail and other personal profile data as mentioned above).

From time to time some of the information that we collect from you may be considered as sensitive personal data under the Data Protection Act 1998. We collect all such data to cater to your individual needs or act in your interest, and hence we only accept sensitive personal data from you on the condition that we have your positive consent to do so. We will seek this consent when and wherever necessary.

How will we collect this information?

We will only collect personal information from you by specifically asking for it, for example:

1.     When you purchase a service from us.

2.     When you subscribe to any newsletter which we may offer from time to time.

3.     When you register for a B2C (Business to Customer) or a B2B (Business to Business) account with us.

4.     When you speak to our customer services team.

5.     When you are required to provide them in corresponding e-mails, pages on our website including newsletter, deals, offers and/or filling out forms on our website.

How we would use your data stored with us?

1.  We will use your Names and Contact/Address details including Telephone number(s), Mobile Number(s), E-mail address and Payment related details to complete your purchase with us.

2. We will also use your details to manage your subscription, send you notifications and communicate with you.

3. We may have to disclose your information (ONLY name, age, gender, passport number, mileage points and travel preferences) to our travel partners/vendors (who could be located outside the UK/EEA/EU/USA/INDIA or any other location, irrespective of the client's location). Please be advised that under no circumstances, any personal or other information is revealed or shared with our partners/vendors or any individual on any occasion.

B.) Cookies information: We may send one or more cookies - An HTTP cookie (web cookie, browser cookie) is a small piece of data that a server sends to the user's web browser, that may store it and send it back together with the next request to the same server. Typically, it's used to know if two requests came from the same browser allowing to keep a user logged-in, for example. It remembers stateful information for the stateless HTTP protocol. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.

C.) We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

D.) Due to circumstances beyond our control. We shall take reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Despite the precautions we take to protect your personal information, the unfortunate fact is that there is simply no such thing as a perfect security system. Also, we have no control over the security of the internet in general. As a result, we cannot guarantee that unauthorized persons will never gain access to your transmissions or information, or that personal information will never be disclosed in ways not covered by this Policy.

Protecting your information: We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

External Links: Please note that our website may contain certain literature and hyperlinks to websites owned by third parties. This Privacy Policy covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this Privacy Policy.

Monitoring: To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) Your telephone calls and (2) Customer transactions and activities on our website. Please note that we may or may not record all calls, however the ones which we do are generally for quality assurance purposes and shall remain our sole property.

Opt-out: Visitors may opt-out of having their personal information collected or used by us for secondary purposes, or used by us to send promotional correspondence to the visitor, by us via email at: info@citibookers.com

Advertisements: We may on our website advertisements of our own or those of our channel partners or sponsorers, however no personal information is provided or transmitted by clicking such ads over our website or through us in any form. However, you understand and agree that by clicking a hyperlink and upon being re-directed to a 3rd party website (whether it may be of our channel partner/vendor/or that of an independent operating agency/individual), we will not be liable for any information or data that you provide to them out by filling out any forms, or surveys, deals and discounts, and/or by any other mode, out of your own will.

Updates and Changes: As our privacy statement may change due to developments in the law we encourage you to go through this carefully, from time to time so you are aware of any changes in how we gather and use your personal information. Please note that we these policies may change from time to time and without any prior notification.

Feedback and complaints: We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at feedback@citibookers.com and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with this Policy.